RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, and in their original condition
- Original receipts would need to be included
- All items would need to be purchased originally from Azha Perfumes
If none of the above conditions are met, we regret to inform you that we are unable to process any claims for exchanges or refunds regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 5 days of the invoice date for UAE customers, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within the United Arab Emirates through our online portal at www.azhaperfumes.ae. All requests for returns, however, would need to be strictly made online at www.azhaperfumes.ae for both local and overseas deliveries.
2. EXCHANGES AT OUR BOUTIQUES
2.1 You will need to visit the store at which you bought the item(s) and bring along your original invoice together with the item(s) in its original condition and packaging.
2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as boutique cash vouchers or online store credit) will be given at our boutiques.
2.6 Oud and Loose Oils cannot be exchanged or refunded.
2.7 Any trade in extraordinary proposition or any sort of offer, items will be for the maximum and not be according to the limited cost. Supplanting with a similar item if the thing has a quality issue.
2.8 The receipt should be available at the hour of trades and discounts.
2.9 Items on sale will be exchanged with the same product only and gifts and samples will not be exchanged or refunded
2.10 All client questions will be addressed within 48 working hours.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 All Items bought through Azhaperfumes.ae must be returned through our local customer support.
3.3 Azha Perfumes is not responsible for any item(2) bought from a third-party website(s).
3.4 We accept refunds or exchanges for same-priced items within 14 days if the item is not opened but the shipping charges will be borne by the customer. If we’ve confirmed it is the wrong order sent or has a quality issue. Shipping charges will be borne by Azha Perfumes.
3.5 If you wish to cancel your order you can do so by informing us within 24 hours.
3.6 No refunds will be given for taxes, duties, tariffs, delivery charges, and excise charges levied for overseas orders either for refunds or exchanged items.
3.10 All returns and exchanges are made via our online portal at www.azhaperfumes.ae would need to be shipped to :
Omniscient Fragrance LLC
Dubai, United Arab Emirates
Office 209, Building 2/Dubai Design District
Tel: +971 45876636
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
5. NOTE
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days
The company’s refund policies are applied to only those orders for which a payment has been made to Azha Perfumes.
If a customer cancels an order, at least 1 day before the actual delivery of the order, 100 % of the deposited money is returned to the customer; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
If a customer cancels an order, within 6 hours of the actual delivery of the order, no part of the deposited money is returned to the customer as store credit. There is no exception to this policy and we sincerely apologize to you for this. You can still collect your processed order on the promised time and date of delivery and are obliged to pay the balance due to you.
If for any reason, a customer requests a reschedule of an order, then we will handle this on a case-to-case basis. However, such requests are required to be given at least 24 hours before actual delivery. We try our best to accommodate such requests, yet it always depends on the availability of resources and our schedule so there is no guarantee that we will be able to meet the deadline that you award us. A reschedule may require the customer to help us in accommodating the customer’s requests.
